Payless

Things to know if you want to change or cancel your ticket:
• Expect to pay change fees and fare difference. Total change fees typically average about $300.00 per ticket. You also may be required to pay a fare difference, if your new flight costs more.
• You cannot change the name on an airline ticket or give the ticket to someone else to use. Also, you cannot exchange a ticket from one airline to another. You can not change the routing on the tciket
• Read the rules and restrictions for your ticket. They're available in the " full trip details" on the bottom of your reservation. To check your reservation please go to www.virtuallythere.com” Some of the tickets are completely non –refundable and non- changeable.

1. Go to www.virtuallythere.com
2. On the left side of the screen put your Reservation code and your last name
3. You may be required to put a password. The password is the email address of the passenger.
4. Check whether the ticket is refundable or non-refundable on the bottom of the itinerary
5. See what change/exchange fees apply
6. Review the deadline for changes/cancellations. You can cancel your ticket before your flight by calling us in a business hour or business day. If you don’t cancel before the flight the ticket will be no show and no show ticket has no value.
• E-tickets: Call at least 24 hours before your original departure to change or cancel a ticket.
• Paper tickets: Call at least 5 business days before departure. This will allow enough time for you to return the original ticket to our service center and for Payless BG to ship you the new ticket.

Please Note:
• Passengers holding non-refundable tickets can be entiltle to a full refund if there is a medical emergency in the family. Some airlines will refund if proper documentation is presented. Tickets are non-transferable. Once issued, you cannot change the name on an airline ticket or give the ticket to someone else to use. Also, you cannot exchange a ticket from one airline to another.